"The only way to be truly satisfied, is to do what you believe is great work. And the only way to do great work is to love what you do." Steve Jobs
Once "inking" gets into your veins you will never be able to live without it. Frank J. Garcia

My Surface PRO 3 'Must Have' Accessories List

Friday, May 12, 2006

The Standard Reply

Hello Mr. Garcia,

Our engineering team is continuing to work on this issue, however at this moment we do not have a solution that we can offer to you to extend the units battery life. We hope to have some sort of acceptable solution in the very short term, however we do not have any firm delivery date for this patch.

We understand the unit is not performing to your expectations and if you are unable to wait for this resolution, we will refund your purchase price for this unit fully, contingent on all original packaging material is returned with the unit. Just let us know and we will issue an RMA for the unit immediately.

386 Beech Ave, Suite 6
Torrance, CA 90501
Ph: 310.782.1201
Fx: 310.782.1205

I would like to know what is considered very short term?! And for how long can I hold the unit without losing the right to return it back for a full refund? What about other solutions such as the offer of an extended battery at not cost or half of the cost to pay me for the aggravation and all my time testing this unit trying to find a solution for this problem? What about a public apology because of the false advertisement?