We will be sending out a notification later today to all recipients of the initial unit. The repair is hardware based and will require the unit being sent back to our offices for update (we have identified a set of defective cords / capacitors on the initial production run causing the high power drain). This repair will also effect the delivery of on-order systems slightly – we have some units that will ship next week that have the new suppliers components installed, and we are working diligently with our supplier to meet current demand, however some orders may be delayed a week or two while we transition to this new source for these components.
On a side note for your information we will also offer a 25% discount off any eo accessory to these first users to try and help compensate for the frustration this issue has caused.
The above was the text of an email sent Today by Martin Smekal, CEO of TabletKiosk, to John Tokash.
I guess that in that email that we are supposed to receive they will explain us all the details of this recall, from who will pay for shipping in both ways of to how long this recall is going to take.
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