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Monday, April 24, 2006

Shipment Delay of eo V7110

Here is the message I got in my account at TabletKiosk:

April 24, 2006 Dear Valued Customer, Thank you very much for your pre-order of the eo™ v7110. The initial response to eo™ has been phenomenal; and as a result, we have sold out our entire initial production quantity. At TabletKiosk, our primary goal is to provide outstanding products and superior service that “exceeds our customers’ computing expectations.” Guided by this philosophy, we take great effort to ensure that our machines perform exactly as they are promoted. As the end of April rapidly approaches, we find ourselves in the position of having to balance our commitment to quality with the expectation of a timely product delivery. After the process of quality control was completed on the first eo™ production units, it was determined that there was an issue in the tooling of the back panel that affected the operation of the system fan. Because of this problem, the back panel had to undergo a slight redesign and thus the initial shipment is going to be only a fraction of what we had anticipated. Additionally, we expect the supply of the eo™ to be extremely tight for the next 60 to 90 days as the production supply catches up to demand. If you are one of the lucky few who receives your eo™ on time, congratulations and we hope that it meets and exceeds your computing expectations. If not, we want to offer our sincere apologies and let you know that we are working hard to assure that the delay in receiving your order is as minimal as possible. As of now, we expect to have a majority of the orders fulfilled by the beginning of June. We hope that you can hang on until then, but in case you can not, feel free to contact our customer service department and we will cancel your order. Know, however, that if you decide upon this route and later change your mind, your new order will be placed in the queue in the order that it is received. Please rest assured that your credit card will not be charged until your order is shipped. We at TabletKiosk thank you for your patience and understanding and hope you agree with our decision that it’s better to get it right than to be first. Sincerely, The TabletKiosk Team

I don't know yet if I'm one of the lucky ones...

Update: I know that this is a very bad news for us but in another hand... It's good to see that TabletKiosk has done a good job testing the machines and did not ship them to us with problems. I know by my own experience that other companies release the products with defects and after a few months release a recall notice asking customers to return the defective product for repair. TableKiosk knows how important for us early adopters is to be in the first batch of UMPCs shipped and they have chosen to stay with the true and be honest and delay the shipment until they have a product with the highest level of quality. TabletKiosk, you have my support.