This weekend it was brought to my attention an article published at El Semanal Digital where my name is mentioned. The article is about how you can get tech support in your home computer - in this article a computer located in Spain- from a source located 1000 of miles away - in this case in Florida, USA. All that thanks to a little program called Crossloop. This tool is based in another very popular tool within the IT guys called VNC Viewer. In both cases these are programs that allows you to access a remote computer from your own one and work on it.
In the above mentioned article the author was talking about his experiences with a tech support service that I have for my readers in Spain. In my career as IT Manager I have been using this and other tools to help remotely my clients but Crossloop is one of the best when you want to bring that feeling of security to a customer that will give you access to his personal computer. Using Crossloop you only gain access to the remote computer if the customer gives you an authorization number that you have to retype on your end to get access. On top of that, the customer has to authorize the access in his end. In few words, a safe way to get help from any where in the World.
Frank - we are a small team at CrossLoop but have a huge heart for a HUGE appreciation for your excellent review about CrossLoop.
ReplyDeleteIf you have not, you should explore our free profile, custom URL and CrossLoop Badges (like the one here on Blogger - a demo account) to promote your expertise
Please feel free to email me if you or your readers have questions/ feedback etc..... we are all about listening and learning
Yes, I saw some of the changes and they are good. No questions about it. I just like the simplicity of the older version probably too too much. But that does not change the fact that crossloop is a wonderful tool.
ReplyDeleteFrank, to add to it I saw more similar tools below.
ReplyDeleteShowMyPC - Its the best of the remote support breed.
Highly Valca Recommended for Easy (Windows based) Remote Desktop Support of Mom and Dad's PC's.
My New Best (Remote Control) Friend: ShowMyPC!
And then I found ShowMyPC ... and it seems Perfectly Perfect! Even Mary Poppins might approve!
Read More in this detailed blog below.
http://grandstreamdreams.blogspot.com/2007/07/remote-pc-support-revisited.html
ShowMyPC.com
Remember there are many ways to work remotely in a client´s PC, the case is to have them sure that after your section is over you wont be able to access back their PC. That's why I find crossloop so useful. ;)
ReplyDeleteShowMyPC does not compete in simplicity with Crossloop. IMHO.
ReplyDeleteThe main question now is for how long it will stay free? ;)
May be mrinal can tell us the answer. ;)
Oh, yeh that was one of our biggest concerns for the clients too, I think that is the reason our team loved these showmypc guys, they did'nt required any installation, and removed itself after use, personally it is probably the simplest as far as "our end clients" feedbacks are concerned. Download and run.
ReplyDeleteAnyway we still use crossloop in other instances too.
Let me assure you that the product, as is, will ALWAYS be free.
ReplyDeletehttp://crossloop.typepad.com/bringing_people_closer/2007/01/crossloops_busi.html
We plan to add premium features based on user feedback. Keeping the basic service free enables us to listen and build what users want to buy rather what we want to sell.
Finally, we also have a core philosophy of collateral success - if we focus on helping our users make money, we will definitely make money. Its very different from the general corporate objective of its own wealth creation. I cant say much of some new stuff coming but I assure you that you will love it.
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