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Friday, May 12, 2006

eo Battery issue update

Just got this email:
Dear Valued Customer,

During the past week we have identified that the battery life of the production eo v7110, is not meeting the originally published run times of 2.5 hours. We are diligently working on this issue and we hope to have a solution within a short period. However due to the nature of this problem we are unable to provide a firm delivery date for this patch.

We understand that you purchased this unit with expectations based on our published performance data and since we are unable to guarantee that we will be able to meet these expectations, once a resolution has been found, we would like to extend your return period to 30 days, so as to provide you the opportunity to return your unit without any restocking fee, contingent on the system being returned in good condition with all original packaging material.

If you would like to return your unit please contact our support department at eoreturns@tabletkiosk.com and we will immediately issue you a Return Authorization Number.

TabletKiosk
386 Beech Ave, Suite 6
Torrance, CA 90501
Ph: 310.782.1201
Fx: 310.782.1205

I got mine the last May 4th, so I have practically untill June 2nd to decide what to do. And of course, they have until June 2nd to retain my money. If they do not have this issue fixed, Sorry TabletKiosk, time for me to get my money back and buy another Origami or TabletPC! Who knows, maybe I'll find a LS800 at a good price!

4 comments:

  1. I didnt see the word 'sorry' anywhere there....

    -anon

    ReplyDelete
  2. My English is getting worse lately! did I read "During the past week we have identified that the battery life of the production eo v7110, is not meeting the originally published run times of 2.5 hours"?

    The last 4/14/2006, Robs Bushway was telling TabletKiosk about this issue. Come on Guys, admit that you knew this before you started to ship these units. One more time you are not telling the true!

    ReplyDelete
  3. Hello !

    Have You a patch for The EO Battery ?

    Best regards from a Amtek T700 user.

    ReplyDelete
  4. There was not any software update. It Was a hardware fix.

    ReplyDelete

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